How pledges work

Backing a campaign is buying its reward in advance. It isn't an investment and it isn't a donation. You're paying for something we're going to make and send you.

All or nothing

When you pledge, you save a card and nothing is charged. If the campaign reaches its goal by the deadline, every pledge is charged when it closes. If it falls short, nobody is charged and your card is never used.

Changing or canceling your pledge

You can change or cancel your pledge any time before the deadline, using the link in your confirmation email. Once the campaign closes, pledges are final.

If your card is declined

We'll email you and try again once a day for up to 7 days. You can add a different card in that time. After that the pledge is dropped and its reward isn't sent.

Sales tax

Sales tax is added to the charge where the law requires it, based on your card's billing address. Anything you give beyond your reward and add-ons isn't taxed.

Shipping

Shipping isn't part of your pledge. After a funded campaign closes, we'll email you a link to confirm your address, add extras if you like, and pay shipping at what it actually costs us to send. Rewards ship once that's done. Digital rewards come by email and have no shipping.

Delivery dates

Every reward shows an estimated delivery month. If we see we're going to miss it, we'll email you with a new date before the original one passes. You can choose to wait, or cancel and get a full refund for anything that hasn't shipped yet. If the new date is 30 days or less past the first one and you don't answer, we'll keep your order. For a longer delay we only keep it if you tell us you want to wait. Otherwise we refund you.

Refunds

If a reward can't be made, you get a full refund for it. If something arrives damaged or isn't what you pledged for, write to us within 30 days and we'll replace it or refund it. Digital rewards can't be returned once they've been sent.

Payments and your details

Your pledge is paid to 252MYA, which makes and ships the rewards. Cards are handled by Stripe and we never see your card number. We use your name, email and address to run the campaign and send your rewards, and we don't sell them to anyone.

Questions

Write to nick@252mya.com.